Store policy
Welcome to the "Bubble Bear Soaps" store! We want your shopping experience to be enjoyable and reliable. Please review our store policies, which include information about customer service, privacy and security, as well as wholesale inquiries.
Customer service
Contact: We sincerely welcome your questions and are ready to provide assistance. You can contact us by e-mail at bubble.bear.soaps.info@gmail.com
Order Status: After confirming your order, you will receive an email with order details, and you can track the status of your order in your account.
Privacy and security
Personal Information: We strictly adhere to high privacy standards. Your data will only be used to fulfill orders.
Payment Information: Payments are processed through secure systems. We do not have access to your credit card information.
Payments in the online store are processed using the makecommerce.lt platform, which is managed by Maksekeskus AS (Niine 11, Tallinn 10414, Estonia, reg. no.: 12268475), therefore your personal information required for payment execution and confirmation will be transferred to Maksekeskus AS.
Wholesale inquiries
Ordering: Wholesale inquiries are accepted by email. We will take into account your wishes and agree on wholesale terms. Soaps can be fully customized to your taste - shapes, colors, sizes and aromas. We also offer discounts for large quantities.
DELIVERY AND RETURNS
Shipping Policy
We strive to provide our customers with the best delivery experience. We use reliable delivery methods and ensure that our products are properly packaged. Shipping costs may vary depending on location and order size. Delivery to all cities in Lithuania takes about 3-5 business days, but may take longer due to circumstances beyond our control.
If you have any questions about our shipping methods or costs, please feel free to contact us. Your satisfaction is our priority.
Return Policy
We take pride in our products and hope you are happy with your purchase. However, if you are not completely satisfied with your order, we accept returns and exchanges within 14 days of delivery.
Please note that we cannot return or exchange used or opened products. Shipping costs for returns and exchanges are the responsibility of the customer.
If you have any questions about our return and exchange policy, please contact us. Your satisfaction is our priority.
PAYMENT METHODS
Payment can be made:
-
Using Swedbank, Seb, Luminor, Citadele and Šiaulių bankas electronic banking services. Payments are available in euros. Payments are processed using the MakeCommerce.lt payment platform.
-
Credit/Debit Cards
-
PAYPAL
-
Bank transfer